Managed Services

2 days ago


Chennai Tamil Nadu, India Larsen & Toubro Full time

Job Purpose Role Summary Responsible for driving the pre-sales engagement for Managed Services across Data Centre Cloud public private hybrid Security and Network domains This role focuses on understanding customer requirements crafting tailored service solutions preparing proposals and supporting the sales team to win business The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers ensuring solutions are competitive cost-effective and aligned with business outcomes Role Description Key Responsibilities Customer Engagement Requirement Gathering Engage with enterprise customers to understand their infrastructure cloud and managed services requirements Conduct discovery workshops and translate business needs into technical and service solutions Solution Design Proposal Support Design managed services solutions covering infrastructure management cloud operations security services backup DR SOC NOC and compliance frameworks Prepare solution proposals SOWs RFP RFI responses and presentations in collaboration with solution architects and delivery teams Map customer requirements to service catalog offerings tailoring SLAs KPIs and pricing models Pre-Sales Collaboration Partner with sales teams to position Managed Services offerings to enterprise and government clients Conduct demos PoCs and presentations showcasing service capabilities monitoring automation AIOps FinOps SOC etc Work closely with OEMs partners to integrate their capabilities into L T s service portfolio Commercials Pricing Work with finance and delivery teams to develop cost models pricing structures and business cases for managed services deals Support negotiation with customers by highlighting value differentiation compliance and ROI Governance Handover Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans Provide inputs into service portfolio improvements based on market and customer feedback Experience Educational Requirements Qualifications and Experience EDUCATIONAL QUALIFICATIONS degree training or certification required BE B-Tech or equivalent with Computer Science or Electronics Communication RELEVANT EXPERIENCE no of years of technical functional and or leadership experience or specific exposure required Experience 8-12 years in IT Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting Technical Knowledge Broad understanding of cloud AWS Azure GCP VMware OpenStack and data centre services Familiarity with managed security SOC SIEM EDR NDR backup DR ITSM observability and automation tools Working knowledge of hybrid multi-cloud operations compliance frameworks ISO PCI-DSS DPDP Act RBI SEBI Pre-Sales Expertise Strong experience in proposal writing RFP RFI response solution costing and service scoping Ability to articulate business value of managed services to CXO-level stakeholders Certifications Preferred ITIL v4 cloud certifications AWS Azure GCP PMP or sales-related certifications Soft Skills Excellent presentation communication and stakeholder management skills with the ability to influence both technical and business decision-makers



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