Assistant Service Manager
2 weeks ago
Key Responsibilities:
- Provide expert technical support and troubleshooting for pharma tooling customers, addressing complex issues related to our products.
- Conduct on-site visits for installation, maintenance, and repair of equipment.
- Collaborate with the sales and engineering teams to offer technical insights during the product development and sales process.
- Develop and deliver training programs for customers and internal staff on product usage and best practices.
- Prepare detailed service reports, documenting findings and solutions provided.
- Monitor customer feedback and work with management to improve service quality and customer satisfaction.
- Stay updated on industry trends and advancements in technology related to our products.
- Mentor and support junior technical service staff.
Qualifications:
- Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) or equivalent experience.
- 5+ years of experience in a technical service or support role, preferably in manufacturing or industrial equipment.
- Strong understanding of mechanical and electrical systems.
- Excellent troubleshooting and analytical skills.
- Proficient in MS Office and experience with service management software.
- Strong communication and interpersonal skills, with the ability to build relationships with customers.
- Willingness to travel as needed for customer support and training.
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