Assistant Service Manager

2 weeks ago


india PARLE ELIZABETH TOOLS PVT LTD Full time

Key Responsibilities:

  • Provide expert technical support and troubleshooting for pharma tooling customers, addressing complex issues related to our products.
  • Conduct on-site visits for installation, maintenance, and repair of equipment.
  • Collaborate with the sales and engineering teams to offer technical insights during the product development and sales process.
  • Develop and deliver training programs for customers and internal staff on product usage and best practices.
  • Prepare detailed service reports, documenting findings and solutions provided.
  • Monitor customer feedback and work with management to improve service quality and customer satisfaction.
  • Stay updated on industry trends and advancements in technology related to our products.
  • Mentor and support junior technical service staff.

Qualifications:

  • Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) or equivalent experience.
  • 5+ years of experience in a technical service or support role, preferably in manufacturing or industrial equipment.
  • Strong understanding of mechanical and electrical systems.
  • Excellent troubleshooting and analytical skills.
  • Proficient in MS Office and experience with service management software.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers.
  • Willingness to travel as needed for customer support and training.



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