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Assistant Manager
3 months ago
HRO CS is hiring an Assistant Manager/Service Coach.
Experience - 7+ Years
In this role, you will support a team that serves as ADP's front-line for solving clients' challenges – including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.
Every day, you'll leverage your product and leadership expertise to assist in establishing the direction of your team’s daily activities, coaching and developing the team, work with the client as a Client facing Lead / Service Coach.
To thrive in this role, you are expected to have 3-5 years of Coaching/US Payroll experience in managing a client service function. This position will require an effective communicator who will be able to lead and motivate others while being aware of and responsive to their needs and concerns. This position also demands a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment. Minimum 3 years of working knowledge of US Payrolls is must
WHAT YOU'LL DO:
Here's what you can expect on a typical day in the life of a Client Experience Assistant Manager-Service Coach at ADP.
- You will provide overall support, prioritize critical issues, handle client escalations and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.
- You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan.
- You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.
- Mentor, Train and Audit. You will motivate associates while providing continuous feedback on audits, performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support.
- You will represent ADP as the first level of client-escalated issues. You'll develop an action plan and oversee resolution efforts for payroll processing. Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.
- You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
