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After Sales Service Specialist

2 months ago

delhi, India E-went Electric Vehicles Full time

AFTER SALES SERVICE
Qualifications And Skills
Proven work experience in electric vehicle sales
Strong problem-solving abilities to address and resolve customer issues effectively
Excellent verbal and written communication skills for clear customer interactions
In-depth technical knowledge for understanding and resolving technical inquiries
Proficient negotiation skills to handle customer concerns and offer satisfactory solutions
Strong analytical thinking to evaluate customer feedback and implement improvements
Conflict resolution skills to manage and resolve customer complaints amicably

Roles And Responsibilities
Provide excellent after-sales support to customers, addressing and resolving any issues they encounter
Maintain thorough knowledge of electric vehicle products to offer informed assistance
Handle warranty claims and coordinate with technical support teams to ensure timely resolutions
Build and maintain long-term customer relationships through effective communication and support
Keep detailed records of customer interactions and transactions to track issues and resolutions
Analyze customer feedback to identify common issues and recommend improvements to products or processes
Collaborate with sales teams to relay customer insights and enhance service quality
Collaborate with factory to ensure all repair and maintenance is done timely and service is delivered thereon.
Keep a detailed record of all payments receivable and payable on account of warranty claims
Keep record of stocks for repair and replacements and ensure availability of the same.
Support dealers and sub-dealers in providing timely service to the end user.

Desired Skills and Experience
Problem Solving, Communication Skills, Technical Knowledge, Negotiation Skills, Time Management, Analytical Thinking, Conflict Resolution, Electric Vehicle Sales