Sr Quality Analyst//International BPO//Voice Process

5 days ago

Bengaluru, Karnataka, India Hiresquad Resources Full time

Leading BPO in Chennai

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

CTC UPTO 6LPA

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

WORK FROM OFFICE

Education- Graduate

Experience required-

  • 2years + Experience as a Quality Analyst in International Voice Process in International BPO
  • Strongly worked on QUALITY Matrices
  • Excellent transactional quality domain knowledge
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the account
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
  • Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

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