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Quality Team Leader//QTL//International BPO//Voice Process

2 weeks ago

Bengaluru, Karnataka, India Hiresquad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role - Supervisor Quality /Quality Team Leader

Leading BPO in Bangalore

International Voice Process

5 Days Working

Worked on 7QC tools

MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS

MUST BE QTL on PAPERS

WORK FROM OFFICE

Education- Graduate / Postgraduate

Experience required-

  • Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience
  • Experience handling a team of Quality Analyst
  • Strongly worked on QUALITY Matrices
  • Excellent transactional quality domain knowledge
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

  • Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the account
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
  • Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at or call