
Quality Team Leader//QTL//International BPO//Voice Process
2 weeks ago
Role - Supervisor Quality /Quality Team Leader
Leading BPO in Bangalore
International Voice Process
5 Days Working
Worked on 7QC tools
MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS
MUST BE QTL on PAPERS
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience
- Experience handling a team of Quality Analyst
- Strongly worked on QUALITY Matrices
- Excellent transactional quality domain knowledge
- Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
- Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
- Drive continuous improvement for Transaction Quality and Delivery
- Manage claim Quality & Client related KPIs
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the account
- Drive Process control & Compliance in addition to managing the audit requirements
- Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
- Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at or call
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