Team Leader

2 weeks ago

Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

  • We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.

Key Responsibilities:

  • Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs.
  • Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage team rosters.
  • Drive high customer satisfaction and maintain SLA adherence.

Skills & Attributes:

  • Minimum 1-2 years of experience as TL in an international voice process. Excellent English communication and interpersonal skills.
  • Strong leadership, problem-solving, and analytical abilities.
  • Ability to manage large teams and high-pressure environments.
  • Flexibility to work in rotational shifts and handle global time zones.

Contact Person- Brindha Kamaraj

Email id-

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