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Senior Quality Analyst//BPO//Voice Process
2 weeks ago
Leading BPO in Bengaluru
Hiring for Sr Quality Analyst
US Healthcare Process
Must have minimum 1 year experience in Quality in International BPO in Voice process
Must have Experience in International BPO
CTC UPTO 6.5LPA
5 Days Working
Cabs in ODD Hours
Shifts 24*7
Responsibilities:
• Conduct Quality audits on Email, Chat & Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Data analysis and creation of designated reports/ presentations.
• Strengthen Quality management processes/ framework to improve quality delivery.
• Ensure data management for all deliverables and be accessible without any delay.
• Client Escalation Management.
• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery
approach.
Mail your cv at or call a
