Key Account Manager

Job Title: Key Account Manager – IT Services

Location: Noida

Experience Required: 4+ Years in Key Account Management (B2B IT Services)

Reporting To: Director – Sales

About the Role:

We are seeking a dynamic and strategic Key Account Manager (KAM) to join our Client Success and Growth team. The ideal candidate will have a proven track record of managing high-value enterprise accounts and driving business growth across diverse industries such as Healthcare, FinTech, Insurance, Retail, and more. You will serve as the primary point of contact for key clients, ensuring their success and nurturing long-term partnerships.

Key Responsibilities:

• Manage and grow key accounts across sectors such as Healthcare, FinTech, F&B, Insurance, Aviation, Travel, Payment Banks, and E-wallets.
• Define and track account forecasts (monthly/quarterly), aligned with annual revenue targets.
• Address client escalations and manage project costs, planning, and risk (delays and budgets).
• Provide technology consultation across SAP, Web & Mobile Technologies, Cloud (AWS & Azure), Analytics, Monitoring Tools, and DevOps.
• Engage with clients on current prospects and assist in identifying new business opportunities.
• Stay informed on other vendors' involvement at client sites.
• Follow up on pending invoices, purchase orders, and contract renewals (including rate negotiations).
• Build and maintain strong, long-term client relationships by becoming their go-to partner.
• Stay updated on clients’ strategic moves such as tech upgrades, expansions, and mergers.
• Strategically manage high-value enterprise accounts with a focus on sustainable growth.
• Create and implement Strategic Account Plans tailored to client needs.
• Interact and build rapport with C-suite executives and key decision-makers.
• Customize and pitch solutions that meet specific client objectives.
• Guide and support team members throughout various stages of the sales cycle.
• Implement and monitor Customer Satisfaction (CSAT) metrics and develop improvement plans.
• Conduct and lead Quarterly Business Reviews (QBRs) based on account landscape and performance.

Required Skills & Experience:

• Minimum 4 years of experience in Key Account Management within an IT Services or Consulting environment.
• Proven record of expanding enterprise accounts with measurable revenue impact (e.g., 40% YoY growth, 150% peak growth).
• Strong domain expertise in sectors such as Healthcare, FinTech, Retail, and BFSI.
• Experience managing global clients across APAC, Middle East, and India.
• Sound understanding of digital technologies including Cloud (AWS, Azure), SAP, DevOps, Mobile & Web Technologies, and Monitoring Tools.
• Proficient in sales methodologies, CRM platforms, and account performance tracking.
• Excellent communication, negotiation, and presentation skills.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Applications, Engineering, or Business.
• Familiarity with CSAT, Net Promoter Score (NPS), and client experience frameworks.

Why Join Us?

• Be part of a fast-growing digital transformation company with a product-mindset culture.
• Own and drive multi-million-dollar enterprise accounts with strategic importance.
• Collaborate with cross-functional teams delivering innovation and value at scale.