Reliable Incident Resolution Specialist

7 days ago


thoothukudi, India beBeeIncident Full time

We are seeking a seasoned Incident Manager to lead our response efforts, technical coordination and remediation while rallying cross-functional teams.The role focuses on delivering exceptional support experiences during customer-facing incidents by ensuring timely, clear and accurate communication with both internal and external stakeholders.As the go-to person for customer-facing reliability and security incidents, you will lead response efforts and technical coordination while managing incident communication proactively.You will evaluate impacts, deliver accurate situation reports and build communication bridges to quickly resolve incidents.You will also participate in post-incident reviews, driving actionable improvements to improve the customer experience when incidents occur.Requirements12+ years of experience leading incident response efforts with strong collaboration skills and the ability to drive incidents to resolution.7+ years of experience in customer service or support roles in SaaS or technology companies, ideally with exposure to enterprise customers.Experience working in 24/7 support environments, with availability to participate in on-call rotations.BenefitsThis flexibility allows us to support our families, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, aligning with our distributed-first approach.



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