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French or Spanish Customer Success Associate

2 months ago

gurugram, India Pranam Recruiters Full time

Work Mode:Work FromOffice

Process:International Process

Experience:Minimum 3 years North American Customer Care Experience required(with French/Spanish languagebackground)

Headcount: 80Positions Available

JobDescription:

We are seekinga dedicated Customer Success Associate to joinour dynamic team. This role is perfect for someone with a strongbackground in customer service particularly in the North Americanmarket. The ideal candidate will have excellent communicationskills in multiple languages including English Hindi Spanish andFrench.

KeyResponsibilities:

  • Handlecustomer queries efficiently andprofessionally.
  • Provide topnotchcustomer service ensuring customer satisfaction andretention.
  • Engage in problemsolvingand conflict resolution maintaining a positive customerexperience.
  • Collaborate with variousteams to ensure seamless operations and customersuccess.
  • Participate in HR andoperational interview rounds and facilitate the joining formalitiesfor newhires.

Requirements

Qualifications:

  • ABachelor s degree ismandatory.
  • Minimum 3 years ofexperience as a customer service agent in the North Americanmarket.

SkillsRequired:

  • Excellentcommunication skills in English andHindi.
  • Proficiency in Spanish and/orFrench is mandatory.
  • Strongproblemsolving abilities and customercentricmindset.

Benefits

SalaryStructure:

  • Tier1:
    • Languages: Hindi/EnglishFrench/Spanish
    • Salary: 32000 CTC36000 CTC (Depending on communicationskills)
  • Tier2:
    • Languages: French /Spanish
    • Salary: 55000CTC

ShiftDetails:

  • 24/7rotational shifts.
  • 5 days workingwith 2 weeklyoffs.

AdditionalBenefits:

  • Cabfacility for odd hours.
  • Opportunityto work in a vibrant and growthorientedenvironment.

Virtual/TeleInterviewProcess:

  • HRRound
  • OperationsRound
  • JoiningFormalities
  • FinalJoining

Skills: Excellent verbal and written communication skills inEnglish and French or Spanish. Minimum 3 years US Customer careexperience