Customer Service Assistant
2 months ago
Position: Customer Success Associate
Shift: 24/7, Rotational Shift / 5 Days Working with 2 Weekly Off
Cab Facility: Odd hours cab facilities provided
**Key Responsibilities**:
Address and resolve customer queries promptly and efficiently.
Maintain a high level of customer satisfaction through effective communication.
Collaborate with team members to enhance customer service processes.
Ensure adherence to company policies and standards while interacting with customers.
Manage and prioritize workload to meet performance metrics and deadlines.
Required Skills and Qualifications:
Language Proficiency:
Excellent communication skills in English and Hindi (Tier 1)
Additional fluency in Spanish or French (Tier 2) is mandatory.
Education: Bachelor’s degree (mandatory).
Experience: Minimum of 3+ years of experience in North American customer service as an agent.
Communication Skills: Exceptional verbal and written communication skills in the required languages.
**Salary**:
Tier 1 (Hindi/English): ₹32,000 CTC - ₹36,000 CTC (As per communication)
Tier 2 (French/Spanish): ₹55,000 CTC
Location: The office is situated in Gurugram, Haryana.
Shift Details: The role requires working in rotational shifts, with a 5-day work week and 2 weekly offs.
Cab Facility: Cab facilities are available for odd hours.
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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