Manager - Digital Experience Insights [T500-19945]

About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.The Manager - Digital Experience Insights will oversee the development and delivery of actionable insights that drive personalized, data-informed digital experiences across platforms. This role leads a multidisciplinary team of digital analysts and data strategists, ensuring seamless collaboration between business, technical, and creative stakeholders.The ideal candidate is a strategic thinker and hands-on leader with a strong background in digital analytics, data storytelling, and cross-functional communication. You will be responsible for driving analytical excellence, ensuring data integrity, and delivering insights that inform content strategy, personalization, and performance optimization.Responsibilities:Lead and mentor a team of digital analysts and insights specialists, fostering a culture of curiosity, collaboration, and continuous learning.Own the roadmap for digital analytics initiatives, including KPI development, reporting frameworks, and insight generation.Partner with the existing Experience Insights team to define measurement strategies and ensure alignment on business goals.Translate complex data into clear, compelling narratives that influence decision-making across the organization.Oversee the implementation and optimization of analytics tools and platforms (e.g., Adobe Analytics, Adobe Customer Journey Analytics, Tableau).Ensure data quality, governance, and consistency across digital channels and reporting outputs.Drive the development of dashboards, scorecards, and ad hoc analyses to monitor performance and uncover opportunities.Collaborate with data engineering and IT teams to enhance data pipelines and enable scalable analytics solutions.Identify and implement innovations in data visualization, automation, and predictive modeling to elevate team impact.What you need to succeed (minimum qualifications):Bachelor's degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific fieldExperience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environmentExperience in Resource Allocation, Capacity Planning & Resource utilization 12 years of relevant work experience, with at least 5 in a people leadership position3-5+ years of experience in digital analytics, marketing analytics, or data strategy roles.Proven experience leading teams and managing cross-functional analytics initiatives.Strong understanding of digital ecosystems, including web, mobile, and app analytics.Proficiency in analytics platforms (e.g., Adobe Analytics, Adobe Customer Journey Analytics), data visualization tools (e.g., Tableau, Power BI), and SQLExcellent communication and storytelling skills with the ability to influence stakeholders at all levels.Demonstrated ability to bridge the gap between data, strategy, and execution.Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement. Consistently prioritizes the security and privacy of data and user information.Embraces diverse people, thinking, and styles.What will give you a competitive edge (Preferred Qualifications):Strong cross functional collaboration Experience in e-commerce, retail, or airline digital environments.Experience with session replay tools (e.g., Quantum Metric)Experience with AI/ML-driven analytics or predictive modeling.Ability to define and track operational KPIs (e.g., engagement, conversion, retention) to drive performance.Experience scaling analytics capabilities in a fast-paced, matrixed organization.Passion for innovation and continuous improvement in digital measurement and insights.Experience with AWS ( Glue or Database)Ability to evaluate and implement new technologies that improve delivery speed, quality, or personalization capabilities.