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About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives About Delta Tech Hub Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good Delta has fast emerged as a customer-oriented innovation-led technology-driven business The Delta Technology Hub will contribute directly to these objectives It will sustain our long-term aspirations of delivering niche IP-intensive high-value and innovative solutions It supports various teams and functions across Delta and is an integral part of our transformation agenda working seamlessly with a global team to create memorable experiences for customers TheManager - Digital Experience Insights will oversee the development and delivery of actionable insights that drive personalized data-informed digital experiences across platforms This role leads a multidisciplinary team of digital analysts and data strategists ensuring seamless collaboration between business technical and creative stakeholders The ideal candidate is a strategic thinker and hands-on leader with a strong background in digital analytics data storytelling and cross-functional communication You will be responsible for driving analytical excellence ensuring data integrity and delivering insights that inform content strategy personalization and performance optimization Responsibilities Lead and mentor a team of digital analysts and insights specialists fostering a culture of curiosity collaboration and continuous learning Own the roadmap for digital analytics initiatives including KPI development reporting frameworks and insight generation Partner with the existing Experience Insights team to define measurement strategies and ensure alignment on business goals Translate complex data into clear compelling narratives that influence decision-making across the organization Oversee the implementation and optimization of analytics tools and platforms e g Adobe Analytics Adobe Customer Journey Analytics Tableau Ensure data quality governance and consistency across digital channels and reporting outputs Drive the development of dashboards scorecards and ad hoc analyses to monitor performance and uncover opportunities Collaborate with data engineering and IT teams to enhance data pipelines and enable scalable analytics solutions Identify and implement innovations in data visualization automation and predictive modeling to elevate team impact What you need to succeed minimum qualifications Bachelor s degree in Computer Science Computer Information Systems or BE B Tech or ME M Tech preferably in a technical or scientific field Experience in Team Leadership Managed mentored coached and developed teams fostering a collaborative and creative work environment Experience in Resource Allocation Capacity Planning Resource utilization 12 years of relevant work experience with at least 5 in a people leadership position 3-5 years of experience in digital analytics marketing analytics or data strategy roles Proven experience leading teams and managing cross-functional analytics initiatives Strong understanding of digital ecosystems including web mobile and app analytics Proficiency in analytics platforms e g Adobe Analytics Adobe Customer Journey Analytics data visualization tools e g Tableau Power BI and SQL Excellent communication and storytelling skills with the ability to influence stakeholders at all levels Demonstrated ability to bridge the gap between data strategy and execution Experience in Performance Management by providing regular performance feedback recognizing achievements and addressing areas for improvement Consistently prioritizes the security and privacy of data and user information Embraces diverse people thinking and styles What will give you a competitive edge Preferred Qualifications Strong cross functional collaboration Experience in e-commerce retail or airline digital environments Experience with session replay tools e g Quantum Metric Experience with AI ML-driven analytics or predictive modeling Ability to define and track operational KPIs e g engagement conversion retention to drive performance Experience scaling analytics capabilities in a fast-paced matrixed organization Passion for innovation and continuous improvement in digital measurement and insights Experience with AWS Glue or Database Ability to evaluate and implement new technologies that improve delivery speed quality or personalization capabilities ID DELJG01