Senior Insights Specialist

2 weeks ago

bangalore, India Delta Air Lines Full time

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Primary Functions: Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon Leverage business intelligence tools when needed, such as SQL / SAS, Hyperion/Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance Using tools such as Quantum Metric and Adobe Analytics / Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments Participate in cross-divisional strategic meetings to share key findings Support weekly, monthly or ad hoc/ongoing performance reporting What you need to succeed (Minimum Qualifications): Bachelor's degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field 3-6 years of work experience in Business, Marketing, Operations Research, Finance or Economics required. Possessing intellectual curiosity Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and/or Customer Journey Analytics and session replay tools such as Quantum Metric. High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment. Excellent presentation/communication/storytelling skills are required Embraces diverse people, thinking, and styles What will give you a competitive edge (Preferred Qualifications): Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus A data analysis background with proficiency in SAS, SQL, or Hyperion/Brio; building and maintaining Tableau dashboards Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn) Self-motivated and take pride in building great products for key stakeholders. Resourceful in finding the data and tools you need to get the job done. Not afraid to ask for help when you need it or help teammates when they need a boost.

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