Customer Success Manager

1 month ago


chennai, India Cynosure Corporate Solutions Full time
Roles & Responsibilities

  • 24 years of experience in customer success or a similar role. Should have work experience
  • in the B2B SaaS domain and handling US or UK customers.

  • Proven ability to build and nurture longterm relationships with customers.

  • Experience in effectively managing customer expectations and providing satisfactory service.

  • Have a customerfirst mindset and prioritize what matters to them.

  • Ability to listen actively to the customer and understand their concerns or feedback to
  • provide proper assistance.

  • Persuasiveness to encourage customers to adopt the new features or recommended
  • solutions.

  • Pro activeness in identifying and resolving potential issues a customer might encounter.

  • Ability to collaborate and lead crossfunctional teams to deliver excellent customer
  • experience.

  • Empathetic and perceptive to understand the customer s needs and offer timely assistance.

  • Indepth product knowledge to provide effective guidance and support.

  • Exceptional written and verbal communication skills.

  • Efficient time management to meet customer needs on time.



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