Customer Success Specialist

2 days ago

hyderabad, India ZapCom Group Inc Full time

About Zapcom


Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development.

At Zapcom, we value accountability, ownership, and equality, empowering you to excel. We listen to your aspirations and provide the support needed to achieve them. Our diverse, collaborative culture ensures every voice is heard, driving innovation and business value. With global opportunities and expansion plans, now is the perfect time to join our team. Work on impactful projects that shape the future. Apply today and be part of something extraordinary


Responsibilities


  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  • Maintain and develop customer success strategies and best practices
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as required
  • Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third- party service providers, to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation to demonstrate performance in C-Sat/NPS scores.


Requirement


  • 5+ years of experience in customer management, account management, or customer success.
  • Excellent verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Bachelor’s degree or master’s
  • Knowledge of project management tools

  • Customer Success Specialist

    14 hours ago

    hyderabad, India ZapCom Group Inc Full time

    About Zapcom Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...

  • Customer Success Specialist

    1 day ago

    Hyderabad, India Zithara Full time

    About us:Zithara.AI is Indias leading Martech software purpose built for Offlinefirst retailers.About you:The Customer Success manager is one of the important roles in the company working closely with the clients and founders of various businesses.Location: HyderabadKey Responsibilities :Act as a product advisor to our clients working towards achieving their...

  • Customer Success Specialist

    4 days ago

    hyderabad, India ZapCom Group Inc Full time

    About ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...

  • Customer Success Specialist

    5 days ago

    Hyderabad, India ZapCom Group Inc Full time

    About ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...

  • Customer Success Specialist

    6 days ago

    Hyderabad, India ZapCom Group Inc Full time

    About ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...

  • Customer Success Specialist

    5 days ago

    hyderabad, India ZapCom Group Inc Full time

    About Zapcom Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...

  • Customer Success Specialist

    1 month ago

    Hyderabad, India Zithara Full time

    Aboutus:Zithara.AI is Indias leadingMartech software purpose built for Offlinefirstretailers.Aboutyou:The Customer Success manageris one of the important roles in the company working closely withthe clients and founders of variousbusinesses.Location:HyderabadKey Responsibilities:Act as a productadvisor to our clients working towards achieving their...

  • Customer Success Manager

    1 month ago

    Hyderabad, India Dynata Full time

    Dynata is seeking a Customer Success Manager who will take end-to-end ownership of delivering excellent outcomes for Dynata customer issues. This is a new team for Dynata and you will be a pioneer in this space. Customer Success Managers build and manage powerful relationships with our customers. You’ll know you’re successful when our customers are...

  • PropChk - Customer Success Specialist

    4 weeks ago

    Hyderabad, India PropChk Full time

    - Hey there, future rockstars! Ever heard of PropChk? We're not just any property inspection company - we're India's leading champs in the game! With our footprints across Delhi NCR, Mumbai, Bangalore, Pune, and Hyderabad, we've been shaking things up since day one.- In just 2.5 years, we've strutted through over 7000 inspections,...

  • Associate Customer Success Executive

    3 months ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. **Shift Timing - 2:00 PM - 11:00 PM** **Hybrid Work Model: Work from Office Twice a...

  • Customer Care Specialists

    21 hours ago

    Hyderabad, India Jobs for Humanity Full time

    Job DescriptionCustomer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to...

  • Data Migration

    3 months ago

    Hyderabad, India Capium Full time

    **Job Title: Data Migration & Customer Success Executive** Location: Hyderabad, India (Hybrid Role) **Job Summary**: Capium is seeking a motivated and enthusiastic Data Migration & Customer Success Executive to join our UK-based Customer Success team remotely from Hyderabad, Proactively creating articles and videos for the platform, participating and...

  • Customer Success Partner

    4 months ago

    Hyderabad, India ValueMomentum Full time

    **Job Title**: Customer Success Partner **Primary Skill**: Customer Success, SAAS & Healthcare Domain **Location**: Hyderabad **Experience**: 3 - 5 years **Job Summary**: As a Customer Success Partner, you will play a key role in ensuring that our customers are successful with our SAAS platform. You will work closely with our customer success team to...

  • Customer Success Executive

    4 months ago

    Hyderabad, India SEN REV SERVICES PRIVATE LIMITED Full time

    **Role Description** This is a full-time remote role for a Customer Success Manager at SMSHandover. The Customer Success Manager will manage and maintain strong relationships with our customers. The position requires a focus on customer satisfaction and retention, driving customer engagement, and ensuring the successful adoption of our products and...

  • Customer Success Executive

    2 weeks ago

    Hyderabad, India Spectransys Full time

    Company DescriptionSpectransys is a technology-driven company based in Hyderabad, specializing in Employability-focused Education and Asset Reliability digital solutions. We provide end-to-end learning and development solutions to organizations, empowering them to drive growth and stay ahead in a rapidly evolving technological landscape.Role DescriptionThis...

  • Customer Success Manager

    2 weeks ago

    hyderabad, India xAmplify Full time

    About the Company:We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. A Customer Success Manager’s...

  • Customer Success Analyst

    2 weeks ago

    Hyderabad, India Magnitude Software - insightsoftware Full time

    The Customer Success Analyst will be responsible for assisting our customers deemed “at risk” for not renewing their annual support & maintenance contracts. This role will be assigned cases via salesforce and is responsible for providing friendly, timely and professional responses to our customers with the goals of getting them to pay their upcoming...

  • Customer Success Manager

    1 month ago

    Hyderabad, India xAmplify Full time

    About the Company: We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. A Customer Success Manager’s...

  • Customer Success Manager

    1 month ago

    Hyderabad, India xAmplify Full time

    About the Company: We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. A Customer Success Manager’s...

  • Customer Success Manager

    1 month ago

    Hyderabad, India xAmplify Full time

    About the Company: We are looking for a Customer Success manager who can provide ongoing success plans to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates. A Customer Success Manager’s...