Customer Success Specialist

1 day ago


Hyderabad, India Zithara Full time

About us:

Zithara.AI is Indias leading Martech software purpose built for Offlinefirst retailers.

About you:

The Customer Success manager is one of the important roles in the company working closely with the clients and founders of various businesses.

Location: Hyderabad

Key Responsibilities :

  • Act as a product advisor to our clients working towards achieving their business goals and success metrics.
  • Ability to manage client relationships and expectations Goaloriented and datadriven to actively track usage performance and drive metrics like CAC CSAT NPS Adoption and Usage for clients.
  • Analyze customer data to improve the enduser experience Collecting product feedback and conveying ideas for improvement to our technical teams.
  • Gather product feedback/features that can help define the product roadmap Educate the clients about the working of the BusinessOnBots Dashboard reporting structure and other relevant features.
  • Drive product adoption with an ability to Cross Sell/Up Sell

What makes you a good fit :

  • 2 years of experience in Customer Success in SaaS
  • Good product thinking is a mandatory
  • Exceptional communication and presentation skills coupled with excellent listening skills
  • Strong negotiation communication and presentation skills
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
  • Analytical and datadriven with ability to work with multiple stakeholders.


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