Customer Care Executive

4 days ago

bangalore district, India HIVADO Full time

Job Title : Customer Care & Tele-Sales Associate Reports To : Founder / CEO Location : Bangalore Key Responsibilities: Customer Care (Inbound)• Handle inbound calls, WhatsApp queries, and emails for order status, returns, product questions. • Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT). • Maintain detailed records of interactions in CRM / Excel. Tele-Sales (Outbound)• Make outbound calls to: • Upsell / cross-sell grooming kits and bundles. • Win back lapsed customers with offers. • Confirm orders and reduce COD returns. • Achieve daily / weekly call and conversion targets. Feedback & Insights • Capture customer feedback and product suggestions and share structured reports with marketing and product teams. • Flag recurring pain points (delivery issues, product queries, etc.) to improve CX. Requirements • 1–3 years of experience in customer care / tele-sales, preferably in FMCG, personal care, or D2C brands. • Strong communication skills in English + Hindi + Kannada (multi-language a plus). • Ability to handle customer concerns with patience and empathy. • Comfortable working with CRMs, Excel, and call logging tools. • Hustler mindset – sales-driven with customer empathy.

  • Customer care executive

    2 weeks ago

    Bangalore, India HIVADO Full time

    Job Title : Customer Care & Tele-Sales Associate Reports To : Founder / CEO Location : Bangalore Key Responsibilities: Customer Care (Inbound)• Handle inbound calls, Whats App queries, and emails for order status, returns, product questions. • Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT). •...

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