CareerXperts Consulting | Solutions Engineering
4 weeks ago
Our client is a well-funded deep-tech company, they are seeking a Senior Sales Engineering Manager to join their growing team. They've built the industry's first multi-cloud storage, an innovative orchestration layer for AWS, GCP, and Azure that automates cloud storage and cuts costs by 50%. Their solution is used by leading Fortune 500 companies and Decacorn startups.
As the Senior Sales Engineering Manager, you will lead a dynamic team of Sales Engineers across multiple geographies, bridging the gap between technical solutions and client success. You’ll play a pivotal role in guiding pre-sales activities, driving technical excellence, and enabling customer success by ensuring a seamless handoff from pre-sales to post-sales teams. This role demands a blend of technical acumen, strategic leadership, and hands-on involvement in enterprise-level engagements.
Key Responsibilities
Team Leadership & Management
- Manage and Mentor: Lead a high-performing team of 4-5 Sales Engineers, ensuring their performance aligns with business goals.
- Knowledge Base Creation: Establish a centralized repository for technical resources, demo scripts, and FAQs to streamline knowledge sharing.
- Player-Coach: Be hands-on in supporting the team with technical presentations, demos, and customer interactions as needed.
Pre-Sales Excellence
- Collaborate with Sales Teams: Work closely with Account Executives to craft technical demonstrations, Proof of Concepts (POCs), and address complex technical queries.
- Client Engagement: Engage with enterprise customers directly, driving technical discussions and ensuring accurate solution alignment with their needs.
- Expectation Management: Ensure all pre-sales engagements set realistic and achievable expectations for the customer, facilitating smooth post-sales transitions.
Strategic Impact
- US Market Expertise: Leverage prior experience selling to enterprise clients in the US market to inform strategies and tailor team operations.
- Cloud Infrastructure Expertise: Use expertise in cloud-based infrastructure tools (e.g., Snowflake, Datadog, New Relic) to drive innovative solutions and technical credibility.
- Cross-Geography Coordination: Successfully manage a geographically diverse team (US, London, India) to ensure seamless collaboration and alignment across regions.
- Process Improvement: Continuously refine internal processes to enhance the effectiveness of the pre-sales function.
Enterprise-Level Impact
- Big Deals Management: Step in to personally handle critical enterprise-level clients and ensure successful technical engagements.
- Customer Success Alignment: Collaborate with post-sales teams to ensure seamless handoffs, reducing friction and increasing customer satisfaction.
Ideal Candidate Profile
Experience and Expertise
- Team Management: Proven experience managing and mentoring Sales Engineers, with a track record of building high-performing teams.
- US Enterprise Market: Extensive experience in pre-sales activities for enterprise customers in the US market.
- Cloud Expertise: Strong technical understanding of cloud-based infrastructure products, such as Snowflake, Datadog, or New Relic.
- Customer-Centric: Exceptional ability to understand and articulate customer needs while aligning them with technical solutions.
- Process-Oriented: Skilled in creating structured training programs and scalable internal processes to drive team efficiency.
Leadership Style
- Player-Coach: A hands-on leader who is comfortable stepping into client-facing roles when required.
- Collaborative: Exceptional communication and interpersonal skills to effectively manage cross-geographic teams and build alignment.
- Motivational: Adept at inspiring and engaging teams while maintaining accountability and focus.
Preferred Qualifications
- Geographical Exposure: Experience managing teams across geographies, particularly the US, Europe, and India.
- Location Preference: Based in Bangalore or willing to relocate.
Write to sanish@careerxperts.com to get connected
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