Service Manager

2 days ago

mumbai, India Equinox Solutions Full time

Role: Manager - Service 

Experience: 8+ years 

Location: Mumbai


Our Company:

With 20+ years of industry experience, Equinox has established itself as a leader in delivering turnkey kitchen solutions for high-end professional kitchens.


Our team excels in understanding client needs and delivering value-based solutions. Our expertise in managing complex projects and upholding the highest quality standards sets us apart as a preferred industry partner.


Our portfolio showcases a diverse range of clients and projects ranging from QSRs, luxury hotels, to institutions and corporates spread across the Indian geography. 


With a comprehensive offering, ranging from consulting and design to project execution and support, our mission is to empower businesses in hospitality and food services with state-of-the-art solutions. 


We’re on the lookout for process driven individuals who thrive in evolving environments, excel in communication, and exhibit a zeal for growth.


Key Responsibilities: 

  • Team Management: Lead and develop the service team to ensure high performance and customer satisfaction.
  • Strategy Collaboration: Work closely with sales and marketing teams to create effective after-sales service strategies and support plans.
  • Customer Resolution: Ensure timely and effective resolution of customer complaints and escalations.
  • Supplier Coordination: Collaborate with suppliers and vendors to address and resolve technical issues related to products.
  • Expense Control : Monitor and control expenses related to equipment repairs, maintenance, and spare parts to maximise profitability.
  • Inventory Management: Manage inventory for spare parts and accessories across the region, ensuring optimal stock levels.
  • Performance Monitoring: Track service metrics and identify areas for improvement to ensure superior service delivery.
  • Training Development: Create and implement training programs for service technicians to enhance their skills and efficiency.
  • Product Knowledge: Maintain comprehensive knowledge of all products and services offered.


 Skills we’re looking for:

  • Having 7-10 years experience with KEC/managing service operations for commercial kitchen equipment
  • Well acquainted with leading brands in the hospitality industry.
  • Strong technical knowledge of equipments, spares, and planning AMCs 
  • Good knowledge to read & understand kitchen layout.
  • Proven ability to lead a team of service engineers with a background in after-sales service 
  • Experienced as an active team member for projects executed with hands-on experience.
  • Relevant experience with reputed QSR or hotel chains.
  • Strong written and verbal communication skills


Interested candidates are requested to send in their resumes with a covering letter to with the subject line mentioning “ (Name) - Application for Service Manager” 

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