Global Support Operations Manager

1 week ago


nadiad, India beBeeSupport Full time

We are seeking a Customer Support Team Lead to oversee the management and scaling of our global member support function.Key ResponsibilitiesManage day-to-day support operations: inquiry triage, onboarding, and platform troubleshootingLead and mentor support staff as the team expandsMaintain support service level agreements and quality standards across all member interactionsServe as point of escalation for complex or high-priority member issuesOwn and improve internal documentation, FAQs, and onboarding resourcesTrack and report key performance indicators (response time, resolution rate, satisfaction scores) to leadership



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