Global IT Technical Support Specialist

2 weeks ago

nadiad, India beBeeTechnical Full time

We are seeking highly skilled professionals to fill multiple Technical Support Engineer positions.Job DescriptionThis is a long-term, fully remote freelance opportunity that requires troubleshooting, customer interaction, application support, and technical analysis skills. You will be working on global SaaS products, enterprise applications, and IT systems, handling real-time technical issues and contributing to product support.Your day-to-day work may include:Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.You may support SaaS platforms, internal apps, cloud systems, or enterprise environments depending on the project — ensuring exposure to a wide variety of technologies. RequirementsTo succeed in this role, you will need:A minimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup. BenefitsThis opportunity offers:Work on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across SaaS, cloud, and enterprise systems. How to ApplySend your CV to Careers@SkillsCapital.io

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