International Telecom Voice Process

4 days ago


mumbai, India Grace Services Full time

Grace Staffing Services is Hiring – International Telecom Customer Service & Sales (Voice Process)Job Title: Customer Service & Sales Executive – Telecom (Voice Process)Location: Mumbai (Work from Office) – Vikhroli & Airoli BranchesShift: US & UK Rotational Night ShiftsWorking Days: 5 Days a Week (2 Rotational Offs)Transport: Two-way Pick-up & Drop ProvidedAbout the Role:Grace Staffing Services is hiring for an International Telecom Voice & Sales Process supporting US and UK customers. The role involves handling inbound and outbound calls, resolving telecom-related queries, promoting plans, and ensuring excellent customer satisfaction.Key Responsibilities:Handle inbound & outbound calls for telecom customers (US/UK).Assist with billing, activations, upgrades, and service-related queries.Upsell and cross-sell telecom products to achieve monthly sales targets.Maintain accurate documentation and deliver high-quality service.Meet performance goals for sales, quality, and call handling.Eligibility:HSC with minimum 1 year of International BPO (Voice/Sales) experience.Graduates with International BPO experience are also welcome.Excellent English communication and interpersonal skills.Comfortable working in US & UK rotational night shifts.Must be Mumbai-based with complete required documents.Verification & Required Documents:Relieving letters mandatory for the last 2 employments/organizations.Must also submit Offer Letter, Pay Slips, and Bank Statements for verification.UAN-based background verification will be conducted for the last 2 employments.No relocation cases accepted — candidates must currently reside in Mumbai.What We Offer:Competitive salary + sales incentives & performance bonuses.Company-provided transportation (Pick-up & Drop for both shifts).Comprehensive training and career growth in international telecom sales & support.Joining Bonus after 90 days of successful employment.Supportive and growth-oriented work environment.Interested Candidates:Kindly contact through the details below to apply or schedule your interview:Email:Mobile: Jay)Job Types: Full-time, PermanentPay: Up to ₹700,000.00 per yearBenefits:Commuter assistanceHealth insuranceLife insurancePaid sick timeProvident FundExperience:Customer service: 2 years (Required)Location:Mumbai, Maharashtra (Required)Work Location: In person



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