Indian School of Business | Assistant Manager, B2C Sales
4 weeks ago
Job Purpose -
This role would be part of the B2C sales function for our Digital Learning Business Unit. He/she would drive the new customer acquisition, customer relationship management, Operations and reporting.
KRAs for this role -
- New Customer Acquisition
- Conversion of leads received through various marketing channels.
- Consistently achieve revenue targets in line with team/organizational objectives.
- Proactively identifying cross-selling/up-selling opportunities with the existing customers.
- Identifying references through the existing customer base to increase the sales pipeline.
- Operations & Reporting
- Timely action on assigned leads, progressing them through stages towards conversion.
- Contribute towards improving enrollment conversion ratio by improving sales processes.
- Maintaining data hygiene and accuracy for leads assigned on the assigned CRM.
- Cross-Functional Collaboration
- Collect feedback from prospects on product viz. competition analysis, user experience, desired outcomes etc. and share with content, marketing and platform teams.
- Work with assigned cross functional team to setup and/or improve sales processes, customer acquisition activities.
Qualification and Experience -
- At least 4-5 years of experience in B2C Sales, Edtech experience will be a plus.
- MBA degree
- A proven track record of meeting and exceeding sales targets, desire to taken on ambitious targets and own the outcomes.
- Excellent verbal, listening and written business communication skills.
- Premium product/service mindset (not “sales by discounting” mindset)
- Strong analytical skills especially with respect to sales performance metrics and reporting
- Personality/gravitas/confidence to interact with business leaders and senior professionals as a peer and trusted advisor, rather than as a “requirement taker.”
- A problem solver with a good stakeholder management skill
- Looking after entire Sales Cycle. Updating and maintaining the Reports, coordinating with other Teams to ensure seamless experience of prospects
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