811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
5 days ago
DescriptionTo Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.Complete the logs specified by the process (End-of-day target)
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Thane, India Kotak Mahindra Full time**811 Digital - Inbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC-Relationship Manager-VRM, you will be the face of our digital banking platform, Kotak 811. Your primary responsibility is to engage with customers virtually, understand their needs, and offer tailored banking solutions. This role is perfect for an enthusiastic and sales-driven individual who thrives in a fast-paced, digital...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer **811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...
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811-cec Officer-inbound-digital Banking Kotak
10 hours ago
Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...
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Onboarding Officer
3 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy,...
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Onboarding Officer
3 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an Onboarding Officer for Video KYC VKYC under Kotak 811 Digital Banking you will be responsible for completing full KYC verification for customers via secure video calls This role is critical in ensuring a smooth compliant and customer-friendly onboarding experience You will verify customer details ensure...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Relationship Manager - VRM for Kotak 811 Digital Banking you will be responsible for managing and deepening relationships with High Net Worth HNW customers This role is focused on driving customer engagement expanding the bank s liability base and promoting digital banking solutions You will serve as a...