Head of Customer Service
2 weeks ago
Role Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service operations across multiple touchpoints. • Manage 75+ employees, 2,000+ field technicians, and 350+ service centres. • Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes. • Monitor SLAs to ensure timely resolution of customer issues. • Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations. • Manage spare parts inventory, demand planning, and vendor coordination. • Drive process improvement through data analysis and customer feedback. • Deliver technical training for service engineers and support new product launches. • Build strong customer relationships and enhance brand loyalty. Technical Skills CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement Core Competencies Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development Soft Skills Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking Qualifications • Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred). • 10–15+ years of experience in customer service/after-sales operations. • Proven record in managing large-scale service networks and driving operational excellence.
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Customer Service Head
7 days ago
Chennai, India RGF Professional Recruitment Full timeCompany Overview We are hiring for one of the leading company who are manufacturer of high-quality rubber components based out in Madurai , Tamil Nadu location. Job Description The Customer Service Head will be responsible for managing all customer service activities related to order and schedule processing, ensuring effective communication with customers,...
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Head of Customer Support
1 week ago
Chennai, Tamil Nadu, India Shivmaan Consultancy Full time ₹ 7,20,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time onsite role for a Head of Customer Support. The Head of Customer Support will be responsible for overseeing and enhancing customer support operations, ensuring customer satisfaction, and improving customer experience. Day-to-day tasks include managing a team of support representatives, resolving technical issues, and...
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Customer Service in Chennai
4 hours ago
Chennai, India Galaxy credit service Full timeExperience: 0-5 Year(s). Location: Chennai Salary : Rs. 2,00,000 - 5,00,000 P.A. **Job Description**: Role Category : Customer Service/ Call Center/ Bpo Role :Customer Service in Chennai Employment Type: - Select Employment Type - Education UG : Any Graduate PG :Any Postgraduate Doctorate : Doctorate Not Required P.A. Key...
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Head - Customer Experience
7 days ago
Chennai, India Saaki, Argus & Averil Consulting Full timePosition: Head Customer Experience Location: Coimbatore Experience: 7–12 years Joining Timeline: Immediate - 45 days About the Role We are looking for a dynamic Customer Experience Head to drive excellence across customer service channels, spanning retail, service, B2B, and education segments. This is a strategic and operational leadership role,...
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Head Of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities - Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
