Head of Customer Service
5 days ago
Role Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service operations across multiple touchpoints. • Manage 75+ employees, 2,000+ field technicians, and 350+ service centres. • Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes. • Monitor SLAs to ensure timely resolution of customer issues. • Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations. • Manage spare parts inventory, demand planning, and vendor coordination. • Drive process improvement through data analysis and customer feedback. • Deliver technical training for service engineers and support new product launches. • Build strong customer relationships and enhance brand loyalty. Technical Skills CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement Core Competencies Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development Soft Skills Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking Qualifications • Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred). • 10–15+ years of experience in customer service/after-sales operations. • Proven record in managing large-scale service networks and driving operational excellence.
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Delivery Head
2 weeks ago
chennai district, India People Centro Full timeHi All, We are in need of strong resources to fill IFS Practice Head. The Candidates, that are interested, can send us their updated resumes to us. Position: IFS Practice Head Exp: 15+ years Relevant Exp: 8+ years Industry: IT Location: Chennai Mode of Work: Work from Office Interview Mode: F2F Mandatory Skills: IFSERP, IFS Practice Head, Delivery...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales...
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Head of Customer Service
5 days ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, Tamil Nadu, India Butterfly Gandhimathi Appliances Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
