Head of Customer Service
2 weeks ago
Role Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service operations across multiple touchpoints. • Manage 75+ employees, 2,000+ field technicians, and 350+ service centres. • Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes. • Monitor SLAs to ensure timely resolution of customer issues. • Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations. • Manage spare parts inventory, demand planning, and vendor coordination. • Drive process improvement through data analysis and customer feedback. • Deliver technical training for service engineers and support new product launches. • Build strong customer relationships and enhance brand loyalty. Technical Skills CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement Core Competencies Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development Soft Skills Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking Qualifications • Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred). • 10-15+ years of experience in customer service/after-sales operations. • Proven record in managing large-scale service networks and driving operational excellence.
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Customer Service Head
7 days ago
Chennai, India RGF Professional Recruitment Full timeCompany Overview We are hiring for one of the leading company who are manufacturer of high-quality rubber components based out in Madurai , Tamil Nadu location. Job Description The Customer Service Head will be responsible for managing all customer service activities related to order and schedule processing, ensuring effective communication with customers,...
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Head of Customer Support
1 week ago
Chennai, Tamil Nadu, India Shivmaan Consultancy Full time ₹ 7,20,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time onsite role for a Head of Customer Support. The Head of Customer Support will be responsible for overseeing and enhancing customer support operations, ensuring customer satisfaction, and improving customer experience. Day-to-day tasks include managing a team of support representatives, resolving technical issues, and...
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Customer Service in Chennai
8 hours ago
Chennai, India Galaxy credit service Full timeExperience: 0-5 Year(s). Location: Chennai Salary : Rs. 2,00,000 - 5,00,000 P.A. **Job Description**: Role Category : Customer Service/ Call Center/ Bpo Role :Customer Service in Chennai Employment Type: - Select Employment Type - Education UG : Any Graduate PG :Any Postgraduate Doctorate : Doctorate Not Required P.A. Key...
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Head - Customer Experience
7 days ago
Chennai, India Saaki, Argus & Averil Consulting Full timePosition: Head Customer Experience Location: Coimbatore Experience: 7–12 years Joining Timeline: Immediate - 45 days About the Role We are looking for a dynamic Customer Experience Head to drive excellence across customer service channels, spanning retail, service, B2B, and education segments. This is a strategic and operational leadership role,...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head Of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities - Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
1 week ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
2 weeks ago
Chennai, India Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
