Senior Customer Engagement Specialist

5 days ago


thrissur, India beBeeCustomerService Full time

Customer Service ProfessionalWe are seeking a highly skilled Customer Service Professional to contribute to our organization's success.Key Responsibilities:To provide exceptional customer experiences through timely and effective issue resolution via email, chat, and phone.Collaborate with internal teams to ensure seamless customer interactions and enhance overall satisfaction.Maintain accurate records of customer engagements in our CRM system.Identify opportunities to improve processes and develop strategies to increase customer loyalty.Requirements:Demonstrated experience in customer service or a related role.Excellent verbal and written communication skills.Able to multitask and prioritize tasks effectively in a fast-paced environment.Empathy and problem-solving skills to handle complex customer concerns.Familiarity with CRM systems is a plus.Benefits and Opportunities:Competitive compensation package and performance-based bonuses.Opportunities for career growth and professional development.A collaborative and supportive work environment.Flexible working arrangements with remote options available.



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