Senior Customer Experience Specialist
4 days ago
About the JobTriple is leading the way in remote work solutions, providing efficient and effective customer service to clients across North America. We focus on delivering high-quality services that meet our clients' needs, while also prioritizing our people and the planet.We select top industry professionals to join our teamWe deliver comprehensive training programs to ensure peak performanceWe provide exceptional account management for seamless operationsResponsibilitiesThis role requires a Senior Customer Service Representative who can communicate effectively with customers via phone, email, and chat, demonstrating empathy and professionalism at all times.Customer Interaction: Communicate with customers, identifying concerns and finding effective solutionsIssue Resolution: Analyze complex situations, think critically, and take proactive steps to resolve issuesProduct Knowledge: Maintain a deep understanding of products or services to answer customer queries accuratelyDocumentation: Record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactionsProblem-Solving: Collaborate with other departments to resolve issues and improve customer satisfactionContinuous Improvement: Participate in ongoing training and development programs to enhance skills and knowledgeFeedback Handling: Gather customer feedback and report recurring issues or suggestions for process improvementRequirementsTo succeed in this role, you will need:Excellent customer support and communication skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyWork EnvironmentThis is a full-time remote role with rotational shifts available in Eastern Time (6:30 p.m. - 3:30 a.m. IST) and Pacific Time (9:30 p.m. - 6:30 a.m. IST).Logistical RequirementsA quiet and brightly illuminated workspaceA laptop with minimum 8GB RAM and i5 8th-gen processorA 720P webcam and headsetA reliable ISP with minimum speed of 100 MbpsA smartphone
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Digital Experience Specialist
4 days ago
thrissur, India beBeeDigitalExperience Full time**Job Opportunity: Digital Experience Specialist**We're expanding our team and looking for a skilled specialist to manage and optimize the Adobe stack for personalized journeys and actionable insights.As a Digital Experience Specialist, you'll work closely with global stakeholders and teams to design, execute, and optimize customer experiences. This role...
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Senior Travel Experience Specialist
6 days ago
thrissur, India beBeeCustomer Full timeAbout Our Travel ServicesWe specialize in crafting personalized travel experiences that exceed expectations.Our team of experts will work closely with you to create a tailored itinerary that meets your unique needs and preferences.As a Senior Travel Consultant, you will play a vital role in delivering exceptional customer service and ensuring seamless travel...
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Customer Support Specialist
4 days ago
thrissur, India beBeeCustomerSupport Full timeAbout This RoleWe're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our clients through various communication channels. Job Description:Handle customer inquiries and resolve issues in a timely and professional...
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thrissur, India beBeeAutomation Full timeSenior Quality Assurance Automation Specialist RoleWe are seeking a seasoned quality assurance automation professional to spearhead the development of robust test frameworks, drive excellence in test quality, and collaborate with cross-functional teams.Key Responsibilities:Create automated test scripts using industry-approved tools and...
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Senior Data Integration Specialist
6 days ago
thrissur, India beBeeDataIntegration Full timeJob Title: Senior Data Integration SpecialistWe are seeking a highly skilled Senior Data Integration Specialist to join our team. As a key member of our data integration team, you will be responsible for designing, developing, and implementing data integration solutions that meet the needs of our customers.Responsibilities:Design and develop data integration...
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Senior Data Visualization Specialist
6 days ago
thrissur, India beBeeDataVisualization Full timeSenior Data Visualization SpecialistWe are seeking a skilled Data Visualization Specialist to join our team. As a key member of our analytics department, you will design, develop, and deploy interactive dashboards, data visualizations, and reports using Oracle Analytics Cloud.This role requires a strong background in data visualization, with experience in...
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Senior User Experience Specialist
4 days ago
thrissur, India beBeeUserExperience Full timeUX/UI Design RoleWe are seeking a talented UX/UI Designer to create innovative and intuitive user experiences for mobile and web applications in the hospitality and wellness industry.The ideal candidate will work closely with product owners, developers, and stakeholders to design high-quality UI/UX for our operational CRM, guest mobile applications, and...
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Customer Experience Advocate
2 days ago
thrissur, India beBeeCustomerSupport Full timeJob DescriptionThe primary objective of this role is to provide exceptional customer service, ensuring that clients are converted into passionate advocates for our organization.Key Responsibilities:Communicate effectively with customers through phone, email, and chat platforms.Provide accurate and knowledgeable responses to inquiries regarding products,...
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Senior DFT Specialist
6 days ago
thrissur, India beBeeDft Full timeJob DescriptionWe are seeking a seasoned DFT specialist to join our team. This role requires someone with 8+ years of experience in designing, planning, and implementing PMBIST (Programmable BIST). The ideal candidate will have extensive knowledge of DFT design flows, debugging patterns, and driving coverage targets.A successful candidate will have the...
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Enterprise Desktop Virtualization Specialist
6 days ago
thrissur, India beBeeVirtualization Full timeJob TitleA Desktop Virtualization Specialist is required for a challenging role in enterprise IT.About the JobThis position involves extensive hands-on experience with VDI, Horizon product suite, workspaceone Access, DEM, and 3rd party IDM integration. Expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions, is also...