SAP Delivery AMS Manager

1 week ago

Bengaluru, Karnataka, India SELECCIÓN Consulting Full time

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.

We are looking for an experienced SAP Delivery / AMS Manager to lead service delivery, oversee incident and problem management, and ensure the smooth operation of SAP applications across business units. This role requires a strong background in SAP support models, stakeholder management, and continuous service improvement. The candidate will manage AMS teams (onshore/offshore), drive SLAs/KPIs, and ensure high-quality service delivery to clients. This is a full-time opportunity. Contractors, please do not apply.

Key Responsibilities

  • Lead and manage SAP AMS (Application Management Services) operations across multiple modules and landscapes.
  • Oversee incident, problem, and change management processes to ensure timely resolution and SLA compliance.
  • Serve as the primary point of contact for business stakeholders and IT leadership for AMS-related issues.
  • Monitor and track service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards.
  • Coordinate with onshore/offshore teams to ensure effective resource utilization and 24/7 support coverage.
  • Drive service improvement initiatives, root cause analysis, and proactive problem prevention.
  • Support financial management of AMS contracts, including tracking effort, costs, and renewals.
  • Ensure compliance with ITIL processes and best practices for SAP AMS delivery.
  • Collaborate with project teams during rollouts, upgrades, and transition to steady-state support.
  • Prepare and deliver regular status reports, dashboards, and executive updates on service performance.

Required Qualifications

  • 10+ years of SAP experience with at least 5+ years in AMS/Service Delivery Management.
  • Strong knowledge of SAP incident, problem, and change management processes.
  • Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, Solution Manager, Jira).
  • Proven track record in managing onshore/offshore support models.
  • Strong communication, leadership, and stakeholder management skills.
  • Familiarity with ITIL framework and best practices in AMS delivery.

SELECCION CONSULTING LLC is an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

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