SAP AMS Project Manager

6 days ago

Bengaluru, Karnataka, India Quess Corp Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: SAP AMS Project Manager

Location: Bangalore

Employment Type: [Full-Time / Contract / Permanent]

Job Summary:

We are seeking a seasoned SAP AMS Project Manager with 8+ years of experience in managing SAP application support and maintenance projects. The ideal candidate will have a strong understanding of SAP modules (e.g., ECC, S/4HANA, BW, Basis), ITIL processes, and AMS delivery models. This role requires excellent communication, stakeholder management, and leadership skills to ensure seamless support and continuous improvement of SAP systems for enterprise clients.

Key Responsibilities:

  • Manage end-to-end SAP AMS engagements, including incident, service request, change request, and problem management.
  • Act as the primary point of contact for clients, ensuring effective communication and issue resolution.
  • Coordinate with functional and technical teams (FI/CO, SD, MM, PP, ABAP, Basis, BW, etc.) to ensure timely support delivery.
  • Ensure SLA adherence and KPI tracking, including reporting and governance.
  • Lead daily stand-ups, status calls, and monthly/quarterly governance reviews.
  • Drive root cause analysis and implement permanent fixes to reduce recurring issues.
  • Handle team allocation, shift planning, and workload balancing.
  • Identify and implement continuous improvement initiatives in SAP support processes.
  • Support transition activities from implementation teams or other vendors to AMS teams.
  • Ensure compliance with ITIL best practices and customer-specific AMS processes.

Required Skills and Experience:

  • 8+ years of experience in SAP project management, with at least 35 years in SAP AMS.
  • Strong understanding of SAP landscapes (ECC, S/4HANA, BW/4HANA, HANA DB, etc.).
  • Hands-on knowledge of ITIL processes (Incident, Problem, Change, Release Management).
  • Proven experience in managing multi-vendor environments and offshore delivery teams.
  • Proficient in stakeholder engagement and client communication.
  • Experience with tools like Solution Manager, ServiceNow, JIRA, HP ALM, or similar.
  • PMP/Prince2/ITIL certification is a plus.
  • Ability to analyze support metrics and drive service improvements.

Preferred Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • Experience in transitioning projects from implementation to AMS.
  • Exposure to SAP Fiori, BTP, and cloud integration scenarios.
  • Knowledge of SAP security, GRC, or audit processes is a plus.

Soft Skills:

  • Strong leadership and team management abilities.
  • Analytical mindset with problem-solving aptitude.
  • Excellent interpersonal and organizational skills.
  • Ability to work in a high-pressure environment and manage multiple priorities.

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