Call Center Manager

6 days ago

chennai district, India LEMONPEAK Full time

Company Description Lemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people-centric work atmosphere, offering career development plans and opportunities to collaborate with industry experts. As an employee at Lemonpeak, you'll have the chance to work on global projects while maintaining a healthy work-life balance. Role Description This is a full-time on-site role as a Call Center Manager - Sales Operations at Lemonpeak in Chennai. As a Call Center Manager, you will be responsible for overseeing the sales operations and team performance of our call center. Your day-to-day tasks will include managing and coaching a team of sales representatives, driving sales strategy, analyzing call center metrics, and implementing process improvements to enhance customer satisfaction and sales performance. Qualifications Minimum of 7 years of experience in call center management or sales operations In-depth knowledge of call center operations, sales processes, and performance metrics Proven track record of driving sales and meeting targets Strong leadership skills with the ability to motivate and develop a team Excellent communication and interpersonal skills Proficient in using CRM software and call center management tools Ability to analyze data, identify trends, and implement process improvements Experience in developing sales strategies and implementing sales initiatives Bachelor's degree in Business Administration or a related field (MBA preferred)

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