Customer Service Representative

24 hours ago


thane district, India BROWNROOF Full time

Customer Service Associate | US Healthcare Voice Support | Hiring Urgently Job Role: Customer Service Associate Process: International Inbound Voice Process Salary: Up to ₹40,000 per month Job Type: Full-Time, Permanent Location: Thane, Mumbai (Work from Office) Shift: Night Shift | 5 Days Working Eligibility: 1 to 3 years Experience in US Voice Process | Healthcare experience is added advantage Call Amol - 8655782024 Job Responsibilities 1.⁠ ⁠Handle inbound calls from international customers with empathy and professionalism. 2.⁠ ⁠Listen actively to customer concerns and provide accurate information about healthcare services. 3.⁠ ⁠Resolve queries efficiently using CRM software and internal knowledge bases. 4.⁠ ⁠Document all interactions and maintain detailed records in company systems. 5.⁠ ⁠Collaborate with team members and supervisors to ensure seamless service delivery. 6.⁠ ⁠Meet individual and team performance targets while maintaining quality standards. 7.⁠ ⁠Adapt to a fast-paced environment and manage multiple tasks simultaneously. What We're Looking For: •⁠ ⁠Excellent English Communication Skills (Verbal & Written)•⁠ ⁠Strong Problem-Solving & Analytical Abilities •⁠ ⁠High Empathy & Active Listening Skills •⁠ ⁠Computer Literacy & CRM Knowledge •⁠ ⁠Comfortable Working in Night Shifts •⁠ ⁠Flexibility with Rotational Week Offs •⁠ ⁠Minimum 1 Year in Customer Service (Voice Process)•⁠ ⁠Healthcare BPO Experience is a BIG ADVANTAGE •⁠ ⁠Minimum HSC Passed (Graduates Preferred) Perks and Benefits: 1.⁠ ⁠Competitive salary package up to ₹35,000 per month (or even higher for exceptional candidates)2.⁠ ⁠Permanent employment with growth opportunities. 3.⁠ ⁠Exposure to international healthcare processes. 4.⁠ ⁠Skill development in CRM tools and customer service excellence. 5.⁠ ⁠Collaborative team environment with supportive management. 6.⁠ ⁠Clear career progression path within the organization. Eligibility Criteria •⁠ ⁠Education: 12th Pass / Graduate •⁠ ⁠Minimum 1 year experience in US Voice Process •⁠ ⁠Skills: Excellent verbal and Writtedn English communication (mandatory). Hiring Process 1.⁠ ⁠2 Rounds of Direct Interview (both on same day). 2.⁠ ⁠Quick joining documentation for faster onboarding. Call Amol - 8655782024



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