811-CEC-Relationship Manager-VRM-Digital Banking Kotak 811-VRM
3 days ago
DescriptionAs a Virtual Relationship Manager, you will play a crucial role in our Digital Banking Kotak 811-VRM department. Your primary focus will be on engaging with customers virtually, understanding their needs, and offering tailored solutions. You will be the face of our bank, representing us in a professional and friendly manner, and ensuring an exceptional customer experience.Responsibilities Build and maintain strong customer relationships through virtual channels, such as video calls, chat, and email. Understand customer needs and provide personalized recommendations for our 811 digital banking products and services. Proactively reach out to customers to offer assistance, answer queries, and promote relevant banking solutions. Stay updated with the latest digital banking trends and products to provide accurate and informative guidance to customers. Collaborate with the marketing team to develop and execute virtual engagement strategies, including webinars and online events. Handle customer complaints and queries in a timely and efficient manner, ensuring a high level of customer satisfaction. Conduct virtual training sessions for customers on using our digital banking platforms and features. Analyze customer data and provide insights to the team for improving our digital banking offerings and customer experience. Work closely with the sales team to identify cross-selling opportunities and upsell relevant banking products. Ensure compliance with all regulatory and internal policies while interacting with customers.Qualifications A bachelor's degree in Business, Finance, or a related field is preferred. Minimum 2 years of experience in a customer-facing role, preferably in the banking or financial services industry. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Strong product knowledge and a passion for digital banking solutions. Proficiency in using virtual communication tools and platforms. Analytical skills to interpret customer data and provide meaningful insights. Ability to work independently and manage a high volume of customer interactions. A customer-centric approach and a desire to deliver exceptional customer service. Flexibility to adapt to changing work schedules and meet customer needs. Willingness to continuously learn and stay updated with industry trends.
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC-Relationship Manager-VRM, you will be the face of our digital banking platform, Kotak 811. Your primary responsibility is to engage with customers virtually, understand their needs, and offer tailored banking solutions. This role is perfect for an enthusiastic and sales-driven individual who thrives in a fast-paced, digital...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Relationship Manager - VRM for Kotak 811 Digital Banking you will be responsible for managing and deepening relationships with High Net Worth HNW customers This role is focused on driving customer engagement expanding the bank s liability base and promoting digital banking solutions You will serve as a...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Onboarding Officer
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy,...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer **811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...
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811-cec Officer-inbound-digital Banking Kotak
2 weeks ago
Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...
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Onboarding Officer
4 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an Onboarding Officer for Video KYC VKYC under Kotak 811 Digital Banking you will be responsible for completing full KYC verification for customers via secure video calls This role is critical in ensuring a smooth compliant and customer-friendly onboarding experience You will verify customer details ensure...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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Thane, India Kotak Mahindra Full time**811 Digital - Inbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking...
