Head Plant Quality

23 hours ago

delhi, India Parksons Packaging Ltd. Full time

The role holder is responsible for achieving the organizational objective in quality excellence by implementing quality systems, process controls and improvement activities at the manufacturing plant. Ensuring adherence to the regulatory & compliance related requirements. Additionally the incumbent will be responsible for ensuring minimum customer complaints.
Also responsible for liasoning with customers with a perspective of maintaining relations, understanding their expectations and resolution of their concerns.

KEY PERFORMANCE AREAS
Implement Quality systems, processes and relevant quality control Checks (RM, In Process and FG)
Ensure timely resolution of customer complaints with validated RCA and CAPA
Ensure reduction in rejection
Timely completion of product regulatory and compliance related activities
Ensure timely and effective process and product audit
Reduction in customer complaints
Meeting Product quality standards as per plan / target

KEY ACTIVITIES & RESPONSIBILITIES

Planning
Ensure achievement of Quality objectives defined and planned for the plant
Plan and conduct regular system/ process audits in the plant through QMS and QC teams
Identify critical control parameters with the help of Quality Head, Plant Production head and Plant SCM Head
Prepare budgets for all Quality Operations for the location in consultation with the Quality Head

Quality Management
Design
Support the Quality Head to develop the Quality objectives and guidelines for the plant
Have a good understanding and ensure in implementation of all the process and procedures of the quality system
Develop, maintain and review quality control charts & database
Create documents and implement inspection criteria and procedures
Work towards developing a mind-set towards quality through constant follow ups on various quality initiatives and adherence to quality systems
Implementation
Plan and conduct regular system/process audits in the plant and drive closure of non-conformances in consultation with the Quality Head and share reports with all key stake holders
Ensure Quality systems result in reduction in rejections
Ensure that Quality Lab is managed effectively and in an cost efficient manner
Ensure that all lab and quality equipment are maintained and upgraded as per company policy and customer requirements
Identify ways and means to enhance the performance of the quality function and product quality by identifying new equipment’s or test that need to brought into the company
Ensure 100% compliance to all statutory requirements and liaise with regulatory authorities
Ensure renewal of quality certificates like ISO9000, ISO14000, BRC, FSC etc.
Development and Support
Support the SCM Procurement team in by providing technical specifications for all quality related equipment purchases
Ensure maintenance Quality Manuals with standard operating procedures and review them from time – to – time
Train department heads and supervisors in quality systems, tools and techniques to ensure that quality becomes way of working

Audits
Ensure plant internal audits are conducted on a regular basis and ensure conformity in systems and processes
Anchor all audits conducted by customers and certifying agencies for the assigned location
Ensure all audits are conducted smoothly and all finding acted upon

Plant Quality Operations
Inspection Control
Establish quality control measures at the identified critical control parameters
Ensure all quality related issues are resolved on time
Ascertain inspection and quality check of inbound and outbound FG and take corrective actions accordingly
Work closely with section supervisors to plan, schedule and implement QA related activities
Participate in plant level discussion to draw up action plans to arrest quality rejection
Conduct specification checks on all new queries raised by the PDD team and give first print approval for all new products / SKU’s being brought into Production
Responsible for checking all specifications during Master Folder creation for new SKU’s
Problem Solving and Critical Analysis
Conduct Why-Why Analysis and create /update control plans regularly
Conduct Root cause analysis and take corrective actions to avoid repeat errors
Give recommendations to the Production and the PDD on specific quality parameters and non-conformities to assist in development of new components, parts or products
Resolve any disputes arising between manufacturing functions with regards to new products, colour shades, FG clearance etc

Supplier Quality Management
Participate in new vendor visits to identify the right source for good quality materials and equipment (Local Vendors only)
Assess supplier product quality on regular basis and guide them to achieve consistency in quality
Interact with supplier regularly and ensure implementation of corrective actions

Customer Management
Handle quality concerns at the customer end and ensure their resolution with the defined timeframe (Customers being serviced through the plant location)
Accompany the sales team member incase of any quality issue at customer end on critical issues
Identify stated and implied needs of customers in relation to the product quality

Team Management
Lead & develop the team to achieve quality objectives
Train team members and operators on quality assurance methods to ensure in-process quality checks
Conduct effective performance appraisals for the team and identify training needs
Ensure implementation of the quality training calendar, jointly with HR
Motivate, counsel and coach employees to ensure a conducive working environment

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