Customer Service Representative

4 weeks ago


bangalore, India HappyLocate Full time

We are seeking a detail-oriented and customer-focused Customer Support Executive to join our team. The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.



Key Responsibilities:

  • Customer Interaction
  • Respond to customer inquiries via Phone, Email and Chat
  • Handle customer complaints, escalations professionally and promptly
  • Problem Resolution
  • Investigate and resolve customer issues efficiently
  • Follow the TAT for escalation resolution
  • Feedback Collection
  • Constant feedback from the customers at every stage of the process
  • Ensuring improvement in NPS
  • Process Adherence
  • Documentation and records of every conversation to be maintained
  • Following the company and business processes without deviations
  • Service Excellence
  • Ensuring customer satisfaction by maintaining service standards
  • Cross-functional coordination
  • Areas of improvement for other team members to enhance the experience of a customer


Qualifications needed:

  • 0 to 3 years of experience in Customer support or a similar role, preferably from a Packing & Moving Industry
  • Excellent verbal and written communication skills [Freshers can also apply]
  • Ability to multitask and manage time effectively
  • Proficiency in Excel and PowerPoint




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