Customer Service Representative
4 weeks ago
We are seeking a detail-oriented and customer-focused Customer Support Executive to join our team. The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
- Customer Interaction
- Respond to customer inquiries via Phone, Email and Chat
- Handle customer complaints, escalations professionally and promptly
- Problem Resolution
- Investigate and resolve customer issues efficiently
- Follow the TAT for escalation resolution
- Feedback Collection
- Constant feedback from the customers at every stage of the process
- Ensuring improvement in NPS
- Process Adherence
- Documentation and records of every conversation to be maintained
- Following the company and business processes without deviations
- Service Excellence
- Ensuring customer satisfaction by maintaining service standards
- Cross-functional coordination
- Areas of improvement for other team members to enhance the experience of a customer
Qualifications needed:
- 0 to 3 years of experience in Customer support or a similar role, preferably from a Packing & Moving Industry
- Excellent verbal and written communication skills [Freshers can also apply]
- Ability to multitask and manage time effectively
- Proficiency in Excel and PowerPoint
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