Lead/Head - Business Operations (10 to 18 years from FinTech/InsurTech)
2 days ago
This Role Is With One Of Our Portfolio CompanyYou will play a pivotal role in driving operational excellence, scaling processes, and delivering seamless experiences on our tech-driven platform. You will lead cross-functional teams across data management, case management, enterprise experience and quality assurance, ensuring high standards of efficiency, accuracy, and stakeholder satisfaction.The ideal candidate is a strategic thinker with a bias for execution-adept at building scalable systems, streamlining operations, obsessive adherence to timelines and aligning day-to-day workflows with organizational goals. This is a mission-critical leadership role requiring a strong grasp of tech operations, data-driven decision making, and a commitment to service innovation in the delivery ecosystem.Key responsibilities:Lead End-to-End Operations: Oversee the full operations ensuring quality and adherence to timelines. Drive Process Excellence: Build and enforce scalable SOPs; monitor daily / monthly targets and streamline workflows for efficiency and consistency. Cross-Functional Coordination: Collaborate closely with internal teams (Legal, Communications, Key Accounts and Finance) and external stakeholders (enterprise users, arbitrators, vendors) for smooth case flow. Automation & Systems: Identify process gaps and drive automation; work with Tech / Product teams to develop tools and dashboards for performance tracking. User-centric Approach: Ensure user satisfaction and retention, source constructive feedback, understand user challenges, gain insights, suggest product and operational process improvements. Vendor & Case Management: Develop smart case allocation strategies to vendors, manage those relationships, and ensure continuity in service delivery. Team Leadership: Lead and mentor a high-performance ops team; define KPIs, drive accountability, and foster a culture of ownership and agility. Reporting & Compliance: Ensure timely MIS reporting, billing coordination with Finance, and continuous performance improvement using data insights. Escalations: Take ownership of complex or escalated enterprise concerns, working proactively to ensure resolution and satisfaction. Requirements10+ years in complex, high-volume operations, preferably in a startup or high-growth company. Experience in financial services / fintech / insurance industry is preferred. Demonstrable knowledge and experience of people management. Strong analytical, process design, and systems thinking capabilities. Hands-on experience in process automation tools, dashboards, and MIS reporting. Strong leadership and planning skills and excellent interpersonal, verbal and written communication skills. Ability to design and implement systems that scale with speed and precision. Ability to work in an environment with multiple priorities.
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Mumbai, Maharashtra, India Elevation Capital Full time ₹ 12,00,000 - ₹ 24,00,000 per yearThis Role Is With One Of Our Portfolio CompanyYou will play a pivotal role in driving operational excellence, scaling processes, and delivering seamless experiences on our tech-driven platform. You will lead cross-functional teams across data management, case management, enterprise experience and quality assurance, ensuring high standards of efficiency,...
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Mumbai, India PERFIOS SOFTWARE SOLUTIONS PRIVATE LIMITED Full timeRole Responsibilities:- Manage and grow key accounts across the insurance and insurtech ecosystem.- Develop and execute account plans focused on client retention, growth, and satisfaction.- Build and maintain strong relationships with CXOs and functional heads at client organizations.- Identify cross-sell and up-sell opportunities by understanding client...
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Business Development Head for a leading NBFC
1 week ago
Mumbai, Maharashtra, India NetSysCon Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for a National Head- Business Development for a Fintech Platform. This is a new initiative by a top NBFC successfully operating since 2011. Job Profile: Drive partnerships business with financial services, affiliates, lead aggregators and fintech marketplace partners across unsecured & secured products. Responsible for managing the...
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Business Development
2 days ago
Mumbai, India Coverfox Insurance Full timeLocation: Mumbai & Bengaluru (could entail travel) No of vacancy: 2 Job Profile: Deepen existing relationships with existing clients in financial services, fintech, insurtech, ecommerce etc. category, as applicable. Develop and manage a lead pipeline of potential clients, focusing largely across and within NBFC and MFI space Own the client account in an...
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Manager - Sales - FinTech (10-15 yrs)
4 days ago
Mumbai, India Prep.Study Full time- Job Posting: Sales Manager - TradeLab (Mumbai, Western India) - Location: Mumbai (covering Western India) - Reporting to: Head of Sales/CEO - Role Type: Individual Contributor - Work Experience: 10+ years About TradeLab: - TradeLab is a leading fintech technology provider, delivering innovative solutions to brokers, banks, and fintech platforms. Our...
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Mumbai, India CoverSure Full timeCompany Description CoverSure is an AI-first InsurTech startup redefining the way Indians experience insurance. Founded in 2023, CoverSure is building India’s most trusted and unbiased insurance platform — one that’s simple, personalized, and truly user-first. CoverSure’s mission is to provide affordable, transparent, and data-driven insurance...
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Mumbai, India CoverSure Full timeCompany Description CoverSure is an AI-first InsurTech startup redefining the way Indians experience insurance. Founded in 2023, CoverSure is building India’s most trusted and unbiased insurance platform — one that’s simple, personalized, and truly user-first. CoverSure’s mission is to provide affordable, transparent, and data-driven insurance...
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Mumbai, India CoverSure Full timeCompany DescriptionCoverSure is an AI-first InsurTech startup redefining the way Indians experience insurance. Founded in 2023, CoverSure is building India’s most trusted and unbiased insurance platform — one that’s simple, personalized, and truly user-first.CoverSure’s mission is to provide affordable, transparent, and data-driven insurance...
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Mumbai, India CoverSure Full timeCompany Description CoverSure is an AI-first InsurTech startup redefining the way Indians experience insurance. Founded in 2023, CoverSure is building India’s most trusted and unbiased insurance platform — one that’s simple, personalized, and truly user-first. CoverSure’s mission is to provide affordable, transparent, and data-driven insurance...
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FatakPay Digital
1 week ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeJob Title: Sales Head - Insurance Retail Business.Experience Required: 5-6 Years.Location: Mumbai, Andheri (on-site).CTC Range: 20-30 LPA.About the jobCompany DescriptionFatakPay has launched FatakSecure, its insurance vertical for Indias underserved population. The company is currently in the process of securing IRDAI approval for a composite Corporate...
