Support Customer Experience Representative

2 days ago


solapur, India beBeeCustomerSupport Full time

Customer Support Specialist Role OverviewDeliver exceptional customer experiences by providing timely and accurate support.Respond to customer inquiries via various channels in a prompt manner.Offer insightful information regarding products, services, and policies.Address customer complaints and provide suitable solutions.Issue Resolution:Identify customer needs and provide optimal resolutions.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Documentation & Reporting:Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate reports as needed to track performance.Product & Policy Knowledge:Stay updated on company offerings, services, and new launches.Understand and communicate company policies clearly to customers.Team Collaboration:Coordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.Required Skills & Qualifications:High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).Positive attitude and customer-focused mindset.



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