Customer Experience Ambassador

2 weeks ago

solapur, India beBeeCustomerSupport Full time

As a Customer Support Representative, you will be responsible for delivering exceptional customer experiences.About the Role:You will respond to customer inquiries via email, chat, and phone in a timely manner.Your primary goal will be to provide effective solutions to resolve customer issues with empathy and professionalism.Maintaining accurate records of customer interactions in our CRM system is crucial for seamless follow-up.Collaboration with internal teams is essential to ensure consistent and high-quality customer service.You will identify opportunities to improve processes and enhance customer satisfaction through data-driven insights.Key Requirements:You must have proven experience in customer-facing roles or similar environments.Excellent verbal and written communication skills are required for effective issue resolution.Able to multitask and stay organized in fast-paced situations while maintaining attention to detail.You should possess empathy and problem-solving skills to handle sensitive customer concerns effectively.Familiarity with CRM systems (e.g., Salesforce, Zendesk) is an asset.What We Offer:We offer a competitive salary and performance-based bonuses.Opportunities for career growth and skill development within a supportive environment.A collaborative and inclusive team culture promoting work-life balance.The flexibility to choose from various working hours with remote options available.

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    solapur, India beBeeCustomerSupport Full time

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