Lead-Outbound Phone Banking

1 week ago


bangalore, India Ujjivan Small Finance Bank Full time

ROLE PURPOSE & OBJECTIVE- Manage the end-to-end operations of the Out-bound unit; including selecting, onboarding and managing team on an ongoing basis to drive productivity and operational efficiency- Provide regular reports on Outbound call performance, analyze data trends and offer insights to management for strategic decision - making.- Managing Projects, Campaigns related to Sales, Service & VRM Coordinate with business teams to strategize sales and service via call campaigns.- Manage and oversee all outbound activities, including lead generation, sales presentation, sales negotiations, Campaigns, service sales & VRM.- Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective stakeholders- Oversee outbound Specialist, Team leaders and officers- Review reports from Internal audit / risk team to identify repeat areas of non-compliance and ensure related closures- Inform and collaborate within and across departments to drive overall sales targets- Drive customer acquisition strategies through outbound campaigns- Conduct market research, and competitor analysis



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