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Cloud Operations Manager

2 weeks ago

hyderabad district, India SHI | Locuz - An SHI Company Full time

Hi,

We have an immediate requirement for "Cloud Operations/Delivery Manager" with our organization

SHI Locuz Enterprise Solutions Pvt Ltd.

Job Description – Delivery/Ops Manager (Cloud)

Position: Delivery/Ops Manager – Cloud

Location: Hyderabad

Role Overview

We are seeking an experienced Delivery Manager to lead our Cloud Operations function supporting ~150 enterprise customers running workloads across major CSP. This role involves managing a 24x7 operations team of ~100 engineers, ensuring service excellence, operational efficiency, customer satisfaction, and continuous improvement in delivery processes.

Key Responsibilities

  • Act as the primary point of escalation for Cloud service delivery across major cloud provides including but not limited to AWS, Azure, GCP, Snowflake.
  • Ensure SLAs, KPIs, and contractual obligations are met.
  • Conduct regular service reviews with key clients.
  • Manage and mentor a 100+ member engineering team working in shifts (24x7).
  • Optimize shift schedules to ensure full coverage and efficient workload management.
  • Drive performance management, training, and career development.
  • Implement ITIL best practices for incident, problem, and change management.
  • Ensure proper documentation, runbooks, and knowledge base maintenance.
  • Identify and execute automation opportunities to improve operational efficiency.
  • Oversee cost optimization, security compliance, and performance monitoring.
  • Collaborate with architects and DevOps teams for infrastructure improvements.
  • Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery.
  • Provide regular updates to leadership on delivery performance, risks, and improvements.

Required Skills & Qualifications

  • 8+ years in IT services, with at least 2 years in Cloud/Operations delivery management.
  • Strong working knowledge of cloud services, and operations, specially AWS and Azure.
  • Proven track record of managing small to large customer portfolios (50+ accounts).
  • Experience managing large teams in a 24x7 operational setup.
  • Strong understanding of ITIL frameworks (ITIL v3 or v4 certification preferred).
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience with tools like ServiceNow, Jira, MS Project, CloudWatch, Azure Monitor, etc.