Cloud operations manager

4 weeks ago

Hyderabad, India SHI | Locuz - An SHI Company Full time

Hi,We have an immediate requirement for "Cloud Operations/Delivery Manager" with our organizationSHI Locuz Enterprise Solutions Pvt Ltd.Job Description – Delivery/Ops Manager (Cloud)Position: Delivery/Ops Manager – CloudLocation: HyderabadRole OverviewWe are seeking an experienced Delivery Manager to lead our Cloud Operations function supporting ~150 enterprise customers running workloads across major CSP. This role involves managing a 24x7 operations team of ~100 engineers, ensuring service excellence, operational efficiency, customer satisfaction, and continuous improvement in delivery processes.Key ResponsibilitiesAct as the primary point of escalation for Cloud service delivery across major cloud provides including but not limited to AWS, Azure, GCP, Snowflake.Ensure SLAs, KPIs, and contractual obligations are met.Conduct regular service reviews with key clients.Manage and mentor a 100+ member engineering team working in shifts (24x7).Optimize shift schedules to ensure full coverage and efficient workload management.Drive performance management, training, and career development.Implement ITIL best practices for incident, problem, and change management.Ensure proper documentation, runbooks, and knowledge base maintenance.Identify and execute automation opportunities to improve operational efficiency.Oversee cost optimization, security compliance, and performance monitoring.Collaborate with architects and Dev Ops teams for infrastructure improvements.Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery.Provide regular updates to leadership on delivery performance, risks, and improvements.Required Skills & Qualifications8+ years in IT services, with at least 2 years in Cloud/Operations delivery management.Strong working knowledge of cloud services, and operations, specially AWS and Azure.Proven track record of managing small to large customer portfolios (50+ accounts).Experience managing large teams in a 24x7 operational setup.Strong understanding of ITIL frameworks (ITIL v3 or v4 certification preferred).Excellent communication, leadership, and stakeholder management skills.Experience with tools like Service Now, Jira, MS Project, Cloud Watch, Azure Monitor, etc.

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