Cloud Operations Manager

2 weeks ago

Hyderabad, India SHI | Locuz - An SHI Company Full time

Hi,We have an immediate requirement for "Cloud Operations/Delivery Manager" with our organizationSHI Locuz Enterprise Solutions Pvt Ltd.Job Description – Delivery/Ops Manager (Cloud)Position: Delivery/Ops Manager – CloudLocation: HyderabadRole OverviewWe are seeking an experienced Delivery Manager to lead our Cloud Operations function supporting ~150 enterprise customers running workloads across major CSP. This role involves managing a 24x7 operations team of ~100 engineers, ensuring service excellence, operational efficiency, customer satisfaction, and continuous improvement in delivery processes.Key Responsibilities- Act as the primary point of escalation for Cloud service delivery across major cloud provides including but not limited to AWS, Azure, GCP, Snowflake.- Ensure SLAs, KPIs, and contractual obligations are met.- Conduct regular service reviews with key clients.- Manage and mentor a 100+ member engineering team working in shifts (24x7).- Optimize shift schedules to ensure full coverage and efficient workload management.- Drive performance management, training, and career development.- Implement ITIL best practices for incident, problem, and change management.- Ensure proper documentation, runbooks, and knowledge base maintenance.- Identify and execute automation opportunities to improve operational efficiency.- Oversee cost optimization, security compliance, and performance monitoring.- Collaborate with architects and DevOps teams for infrastructure improvements.- Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery.- Provide regular updates to leadership on delivery performance, risks, and improvements.Required Skills & Qualifications- 8+ years in IT services, with at least 2 years in Cloud/Operations delivery management.- Strong working knowledge of cloud services, and operations, specially AWS and Azure.- Proven track record of managing small to large customer portfolios (50+ accounts).- Experience managing large teams in a 24x7 operational setup.- Strong understanding of ITIL frameworks (ITIL v3 or v4 certification preferred).- Excellent communication, leadership, and stakeholder management skills.- Experience with tools like ServiceNow, Jira, MS Project, CloudWatch, Azure Monitor, etc.

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