Quality Analyst

Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...

Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

We are seeking a skilled Quality Analyst with a strong background in manual and automation testing, particularly within the gaming, slot, or back-office industries. The ideal candidate should have expertise in tools like Postman, Jmeter, and Playright, with a minimum of 1 years of experience in manual testing and automation testing.Responsibilities:Conduct...

Job Title: Quality Analyst/Speech AnalystLocation: Noida, Uttar PradeshRole Overview:We are looking for a Speech Analyst to analyze speech and language data, improve communication systems, and support speech recognition technologies.Key Responsibilities:Analyze speech data to identify patterns and insights.Use speech analytics tools and software for...

About FincartFincart is a fast-growing financial services platform focused on delivering smart, personalized, and goal-based investment solutions. Our tech team is committed to building seamless, reliable, and scalable digital experiences for our users. We are looking for a passionate QA professional to join our dynamic environment and strengthen our product...

We are looking for a Quality Analyst who will be responsible for monitoring, evaluating, and improving the quality of calls made by our Business Development Executive (BDE) team. The ideal candidate should ensure all calls meet company standards, maintain sales etiquette, identify improvement areas, and help the BDE team enhance overall performance and...

About the Role:We are looking for a detail-oriented and analytical Call Quality Analyst to evaluate and improve the performance of our counselling and sales teams. The role involves monitoring calls, identifying areas for improvement, and ensuring that every interaction aligns with company standards and delivers an excellent customer experience.Key...

JOB DESIGNATION - Quality Assurance Analyst (Sales)Work Location - NoidaWork schedule - 6 Days (Monday - Saturday)Mandatory Experience - 2+ Years ( Ed-Tech Industry)About the RoleWe are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’customer interactions meet the highest standards of quality, compliance, and...

JOB DESIGNATION - Quality Assurance Analyst (Sales) Work Location - Noida Work schedule - 6 Days (Monday - Saturday) Mandatory Experience - 2+ Years ( Ed-Tech Industry) About the Role We are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’ customer interactions meet the highest standards of quality, compliance,...

Department: RCMExperience Required: 4–6 YearsLocation: NoidaReporting To: Assistant Manager / CEOShift time: 8 pm to 5 a.mRole Overview:The Quality Analyst will be responsible for evaluating the accuracy and effectiveness of RCM processes including billing, and AR. The role ensures adherence to client SOPs, identifies training needs through audit insights,...