Advanced Customer Support Specialist

7 days ago


varanasi, India beBeeExpert Full time

Our Enterprise Support team is seeking a skilled customer champion who drives alignment and improvement across product and operations teams.As part of this role, you will provide advanced support and product expertise to our largest customers, collaborating with global team members to deliver seamless customer experiences.Your responsibilities will include:Delivering exceptional support and product knowledge to high-profile customersParticipating in customer-facing calls to drive issue resolution and progress updatesCommunicating action plans, resolution details, and project status to internal stakeholdersConducting root cause analysis, debugging, and troubleshooting across multiple Atlassian productsIdentifying opportunities for knowledge sharing and growth within the teamKey qualifications for this role include:At least 8 years of experience in Java support, software services, and system administration for large-scale end-user communitiesProven expertise in operating systems (e.g. Linux, OS X, Windows)Subject Matter Expertise in multiple Atlassian products, with a strong understanding of their capabilities and limitations



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