Customer Support Expert

6 days ago


varanasi, India beBeeTechnical Full time

Job Title: Technical Support SpecialistThe primary objective of this role is to deliver high-quality technical assistance to users via various communication channels. This involves serving as the first point of contact for incident resolution, request fulfillment, and inquiry handling.Main Responsibilities:Provide exceptional technical support to usersUtilize monitoring tools to identify and resolve issues in a timely mannerDiagnose and troubleshoot problems to ensure prompt resolutionEvaluate job requirements based on provided information to ensure optimal performanceEscalate unresolved incidents to higher support levels following established protocolsMaintain accurate documentation of incidents, troubleshooting steps, and known errors in our IT service management systemTrack and follow up on open tickets until resolution and closureContribute to knowledge base development and standard operating proceduresIdentify recurring issues and propose preventative solutions to improve overall service deliveryEnsure Service Level Agreement (SLA) compliance and deliver high-quality servicesParticipate in ongoing improvement initiatives and IT service optimization projectsAs a Technical Support Specialist, you will play a critical role in ensuring seamless user experiences and fostering strong relationships with our clients. If you are passionate about delivering exceptional customer service and possess a keen eye for detail, we encourage you to apply for this exciting opportunity.



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