Technical Support Expert

1 week ago


varanasi, India beBeeCustomerSupport Full time

Medit is a global leader in 3D digital solutions for dentistry.The CX Specialist will provide technical support for products, attend events, update materials, and interact with customers online and in person. Responsibilities include handling service tickets via email, live chat, remote support, and phone calls for assigned regions, processing English tickets from CIS, India, and Southeast Asia, supporting dental events and visits to local dealers, creating and updating troubleshooting guides, and monitoring and responding to inquiries on Facebook in Russian and English.Requirements include experience using Zendesk, SAP ERP systems, basic understanding of IT infrastructure and hardware, experience in digital dentistry, CAD/CAM, or the dental industry, and over 3 years of experience in a B2B company. Preferred qualifications include a degree in dentistry, work experience in relevant industries, and proficiency in SAP.



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