Technical Support Specialist

1 week ago


varanasi, India beBeeCustomerService Full time

Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy resolving complex technical issues and providing top-notch support to customers.Job DescriptionThis role involves handling incoming technical support requests via phone, email, and web tickets. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues in a timely and efficient manner.Key Responsibilities:Receive and prioritize technical support requests from customersAnalyze and troubleshoot technical issues using various tools and resourcesCommunicate with customers regarding the status of their technical support requestsDocument and track technical support requests and resolutionsCollaborate with internal teams to resolve complex technical issuesRequired Skills and Qualifications:Bachelor's degree in Computer Science or related fieldAt least 2 years of experience in technical support or related fieldExcellent communication and problem-solving skillsFamiliarity with technical software and hardwareBenefits:We offer a competitive salary and benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays.What We Offer:We provide a dynamic and supportive work environment that encourages growth and development. Our team is committed to delivering exceptional customer service and supporting our customers' technical needs.



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