Remote Voice and Email Support Specialist

2 weeks ago


varanasi, India beBeeCustomerService Full time

Customer Support ExpertThis contract position requires professionals to deliver exceptional customer service for US-based clients. Work from anywhere in India during night shifts corresponding to US business hours.Responsibilities:Customer Service Representative: Handle inbound and outbound client calls professionally, provide clear and accurate information, troubleshoot issues, and maintain high communication quality and customer satisfaction.Email / Non-Voice Support Specialist: Respond to client emails quickly and accurately, resolve queries, escalate issues when necessary, and update internal systems.Requirements:Excellent English spoken and written communication skills.Prior experience in BPO / Customer Support is an advantage.Comfortable working the night shift during US business hours.Own laptop with Windows 11 or above, high-speed wired internet connection, quiet workspace for calls (Voice process).Ability to work independently and meet performance targets, strong customer orientation, empathy, and problem-solving skills.Key Highlights:Opportunity to work on a variety of customer interactions.Chance to develop skills in conflict resolution and negotiation.Collaborative and dynamic work environment.



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